Shipping, Returns & Refunds

Shipping

Free Shipping

We offer free standard 5-day shipping on all orders over $50.

For orders under $50, standard 5-day shipping is available at a $6 flat fee.

Need it faster? We offer expedited 3-day shipping for $15.

Returns Policy

We want you to love your purchase! However, if you're not completely satisfied, you may request a return under the following conditions:

Return Request Period:

Requests must be made within 7 days of receiving your order. Please contact us within this timeframe to be eligible for a return. Photos may be required to determine approval.

Approval Process:

Once we receive your return request, we will respond within 2 business days with approval or denial based on the item's condition and nature.

Condition of Items:

To qualify for a return, items must be unused and in their original packaging, including all tags, accessories, and packaging materials.

Return Label and Shipping:

Upon approval, we will email you a return label. You'll have 14 days to send the item back. Items returned after this period will not be eligible for a refund. Ensure your return is securely packaged to prevent damage during transit.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be credited to your original payment method.

Non-Returnable Items

The following items are non-returnable:

• Opened / Used Items

Customer Support

If you have any questions or need further assistance, feel free to reach out to our Customer Support Team at hi@houseplantresourcecenter.com. We're here to help!

Thank you for shopping with Houseplant Resource Center. Your satisfaction is our priority, and we appreciate your understanding and cooperation with our policies.

Last updated: June 2025
Houseplant Resource Center reserves the right to periodically update this policy